Return and Refund Policy

Last updated: July 07, 2020

Thank you for shopping at webnextlabs.com.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products or service that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to WEBNext Labs, P-4, Nil Gopal Park, Brahmapur, Garia, Kolkata 700084.

  • Service refers to the Website, it's applications and the services/product offered by WEBNext Labs.

  • Website refers to webnextlabs.com, accessible from https://www.webnextlabs.com/

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order without giving any reason for doing so only when the pecific product or service declares to have a refund or return option.

The deadline for cancelling an Order is mentioned with the individual service if applicale and starts from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: info@webnextlabs.com
  • By call: +91 90888 88879

We will reimburse You no later than 14 working days from the day on which the return is accepted. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Products not mentioning any return or refund is not eligible for a return.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods mention that they are eligible for return
  • The duration of return period from the date of purchase has not expired.

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • Services provided to you.
  • Domain names cannot be returned or cancelled.
  • Advance payments for any service.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any goods that does not meet the above return conditions in our sole discretion.

Refund for web hosting

Web hostings can be cancelled is a cancellation request is made within the 30 days from the date of purchase. A refund of full amount minus 15% as handling and managing charges shall be made.

Refund can be made instantly in the wallet of might take upto 45 days to reach the bank. Customers need to send their bank account for the same.

If the last date is a saturday, sunday, or a holiday, the request has to be made early.

Refund request might be cancelled in case of last moment attempt

Returning Goods(Non-Digital products)

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

WEBNext Labs,
P-4 NG park,
Brahmapur,
Post Garia,
Kolkata 700084,
West Bengal, India

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: info@webnextlabs.com